Services

Onsite Installation Services

Our expert team provides professional onsite installation services with precision and care. We ensure that all equipment is properly set up and configured according to manufacturer specifications. Our installation process includes thorough testing and validation to guarantee optimal performance.

1. Pre-Installation Assessment

We visit your site to understand your vehicle types, count, and needs. We also make sure the hardware fits your fleet.

2. Scheduling and Coordination

Once the hardware and software are selected, we coordinate with clients to schedule installations at the most convenient time, minimizing downtime and ensuring seamless integration without disrupting operations.

3. Onsite Installation

Our technicians perform installations at the client’s preferred location, ensuring each device is correctly mounted and integrated. This includes:

• GPS Devices: Installed based on vehicle type, either on the dashboard or under the hood.
• Sensors & Other Devices: Fuel, temperature, and driver behavior monitoring sensors are installed as needed.
• Wiring & Integration: Devices are connected to the vehicle's electrical system for real-time data transmission.

4. Testing and Calibration

After installation, we conduct rigorous testing to ensure proper functionality, including:

• Verifying GPS signal and location accuracy.
• Checking sensor performance (fuel monitoring, temperature tracking, etc.).
• Ensuring seamless data transmission to the fleet management platform.

5. Training and Handover

We provide hands-on training for fleet managers and staff, covering:

• Monitoring real-time vehicle locations.
• Generating reports and analyzing fleet performance data.
• Using features like geofencing, route optimization, and driver behavior tracking.
• Accessing troubleshooting resources and support.

Service Request & Maintenance

Ensuring seamless fleet management goes beyond installation. Our dedicated service and maintenance teams provide ongoing support, troubleshooting, and performance optimization for your system.

1. Service Request After Installation

A service request allows fleet managers and vehicle operators to report issues, request upgrades, or seek assistance for their fleet management system.

Issue Identification

When an issue arises—such as GPS inaccuracies, sensor malfunctions, or software glitches—it is reported by the fleet manager or operator.

Request Submission

Service requests can be submitted via email, support portals, or through the fleet management software. The request includes details such as vehicle ID, device serial number, and a description of the issue.

Acknowledgment & Resolution Process

• Remote Troubleshooting: Many issues can be resolved remotely by accessing the system and analyzing device data.
• Onsite Assistance: If required, technicians are dispatched to resolve hardware issues, replace components, or recalibrate the system.
• Software Updates: For software-related concerns, updates or patches may be deployed to fix bugs and enhance performance.

Resolution & Follow-up

Once resolved, the service request is closed, and the fleet manager is informed of the resolution. Follow-ups ensure the issue is fully addressed and the system operates smoothly.

Maintenance After Installation

Routine maintenance is crucial for keeping fleet management systems efficient. Regular updates, diagnostics, and preventive measures ensure smooth operations.

Routine Maintenance

• Software Updates: Regular updates keep the system secure, bug-free, and optimized with new features.
• System Diagnostics: GPS, sensors, and vehicle integration are periodically tested to detect potential malfunctions.
• Battery & Hardware Checks: Ensuring GPS trackers, sensors, and cameras have functioning batteries and are securely installed.

Preventative Maintenance

• Scheduled Inspections: Regular assessments prevent failures by ensuring accurate data collection and system health.
• Calibration & Adjustments: Fuel sensors, temperature trackers, and other devices are recalibrated for accuracy.

Repairs and Replacements

• Hardware Failures: Faulty GPS trackers or sensors are repaired or replaced as needed.
• Warranties & Support: Maintenance is covered under warranty, with replacements and system fixes provided when necessary.

Performance Monitoring

• Data Reviews: Analyzing fleet data for inefficiencies, performance issues, and optimization opportunities.
• Efficiency Improvements: System tweaks like route optimization, geofencing, and fuel efficiency adjustments.

Customer Support

Fleet managers receive ongoing support for troubleshooting, technical assistance, and expert advice to ensure their system runs at peak performance.