Repair & Maintenance That Keeps Every Sensor Reporting
Aether's Annual Maintenance Contract keeps GPS trackers, fuel sensors, and energy meters accurate across their full lifecycle. The same field team that installed your hardware handles preventive checks, recalibration, and fault resolution — every visit closed out with photo and live portal evidence, not a verbal assurance.
Why it matters
A damaged or tampered sensor is a data blind spot
Wiring tampering, hardware damage, GSM dropouts, and sensor drift don't just break a device — they break the fleet, fuel, and safety data your team relies on to make decisions. Aether's Repair & Maintenance service treats every fault as a tracked ticket: classified, diagnosed on-site, repaired, and verified against the portal before it's marked closed.
What we handle
Every fault is classified before it's fixed
Aether's field team tracks more than 25 distinct fault types across six groups, so nothing gets resolved as a vague "device issue" — and every repair is billed, warrantied, and reported against a specific, known cause.
Wiring & Tampering
Manual wire tampering, hardware damage, operational wiring faults, and meter/odometer tampering — the leading cause of lost reporting on live sites.
Connectivity & GSM
GSM dropouts, gateway/GSM modem faults, and server-side configuration issues that stop data from reaching the portal at all.
Device & Sensor Malfunction
Technical and operational hardware malfunctions and configuration faults on the GPS unit, fuel sensor, or energy meter itself.
Data Quality Flags
GPS, engine, and fuel data quality issues caught before they distort fleet, safety, or fuel reporting downstream.
Asset Lifecycle Changes
Assets dehired, replaced, idled, or moved without proper hardware removal — plus asset code updates and missing-device checks.
Deinstallation & Relocation
Clean removal of GPS units and fuel level sensors (LLS) when an asset is decommissioned, sold, or reassigned.
AMC coverage
What your Annual Maintenance Contract covers
Preventive care and rapid fault resolution, delivered by the same team that installed your hardware.
Hardware Inspection
Physical device check, wiring integrity, and mounting stability verified on every scheduled visit.
- Full wiring and connector inspection
- Mounting and enclosure stability check
Fuel Sensor Recalibration
LLS sensor re-profiled against current tank geometry to maintain reading accuracy over time.
- Tank-geometry re-profiling
- Blind-area and threshold re-verification
Connectivity & Portal Health
SIM status, data upload frequency, and portal event accuracy reviewed on every maintenance cycle.
- SIM and network signal check
- Upload frequency and portal event review
Priority Fault Resolution
AMC clients get priority scheduling for on-site fault resolution — minimising data loss windows.
- Priority ticket scheduling
- Same field team that handled installation
End-to-end process
How a repair ticket gets closed
From a flagged fault to a verified fix — six steps every field engineer follows on every visit.
Issue Detected & Logged
A fault is flagged — through a portal alert, a client report, or a routine health check — and logged as a ticket with a specific fault category, site, and asset code.
Site Visit & Diagnosis
A field engineer inspects the hardware on-site — wiring, mounting, and connections — and runs device-level diagnostics through the manufacturer's configurator tool.
Evidence Capture
Before any repair, the engineer photographs the fault, captures the device configuration screen, and pulls the current portal graph to document the "before" state.
Repair Action
One of 14 defined repair actions is carried out on-site — from a simple reconnection to a full hardware, sensor, cable, SIM, or firmware replacement.
Verification & Warranty Review
The repaired asset is checked live on the Aether portal before the engineer leaves site. The ticket is tagged with the warranty impact — intact or void — depending on the root cause.
Closure & Reporting
The ticket is closed with engineer remarks, "after" evidence, and a final status — resolved, to be reinstalled, or irrecoverable hardware damage — for full traceability.
How we verify a repair
No ticket closes on a verbal "it's fixed"
Every field visit produces a documented, auditable record — not just a status change.
Before & After Photo Evidence
Device photos, wiring close-ups, and annotated fault markers are captured before the repair and after — so there's a visual record of what was wrong and what was done.
Live Portal Cross-Check
The engineer confirms the asset is reporting correctly on the live Aether dashboard before leaving site — not just that the hardware looks fixed.
Warranty Status Determination
Every repair is logged as warranty intact or warranty void based on root cause — giving you a clear, defensible record for manufacturer or vendor disputes.
Challenges addressed
What happens without a structured repair process
These are the problems Aether's Repair & Maintenance process is built to prevent.
Undetected tampering
Wire tampering is the single largest fault category Aether's field team sees — left unchecked, it silently kills fuel and GPS reporting without anyone noticing.
Warranty disputes
Without a documented root cause, it's difficult to prove whether a fault was a manufacturing defect or physical damage — leading to disputes with hardware vendors.
Data blind spots
A malfunctioning sensor or dropped connection creates a gap in fleet, fuel, or safety data — often invisible until a report or audit surfaces missing readings.
Delayed fault response
Without a defined process and priority scheduling, faults can sit unresolved for weeks — extending the window of missing or unreliable data.
FAQ
Repair & Maintenance FAQs
What does the Annual Maintenance Contract (AMC) include?
Scheduled preventive visits, fuel sensor recalibration, connectivity and portal health checks, and priority on-site fault resolution — delivered by the same field team that installed your hardware.
How does a repair ticket get raised?
A fault can be flagged through a portal alert, reported by your team, or found during a routine health check. It's logged as a ticket with a site, asset code, and specific fault category before a field engineer is dispatched.
How do you determine if a repair is covered under warranty?
Every ticket records the root cause and its warranty impact. Faults traced to a manufacturing or technical defect are logged as warranty intact; faults caused by tampering, physical damage, or unauthorised handling are logged as warranty void.
How do you prove a repair actually fixed the problem?
The field engineer captures before-and-after photo evidence and cross-checks the asset on the live Aether portal before closing the ticket — so resolution is confirmed with data, not just a status change.
What happens if hardware can't be repaired on-site?
Tickets that can't be resolved on the spot are tagged accordingly — to be reinstalled, hardware lost, or irrecoverable hardware damage — and escalated for replacement, keeping the fault visible until it's fully closed.
Keep every sensor accurate, accountable, and covered.
Talk to Aether about an Annual Maintenance Contract for your GPS trackers, fuel sensors, and energy meters — or get a field engineer out to resolve an existing fault, verified with photo and portal evidence.